Refunds and Exchanges

Damaged goods

lollybrolly wants you to be satisfied with your purchase. If your item arrives damaged, we will gladly replace it with the identical item, subject to availability.

In the event a product arrived to you damaged, please contact us at [email address] with clear photos of the damaged item and box. You will be shipped an identical item at no cost to you. If the item you are returning is sold out, we will contact you so that you can choose another style, again, at no cost to you.

Replacement requests must be submitted within a reasonable time after delivery.

Please remember that as an all-natural product, lollybrollys are subject to water damage. If the item shipped to you has sustained water damage in shipping, it will be replaced. If the item sustains water damage after use, it will not be replaced.

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Processing Time

Please allow 10–15 business days for processing and delivery of your replacement item.

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Important Notes

We only replace items that arrive damaged during shipping or delivery.

Replacements are limited to the same item originally purchased.

For all replacement requests, please contact us by email at: [your email address].

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Exchanges

Please be certain that the lollybrolly you choose is the one you want to keep. If you change your mind after receipt of the item, you may return it, but will pay both the return shipping and any new shipping costs to send you another style. 

We at lollybrolly trust that you are ethical and honorable, and that all requests for replacement or exchange are honest requests.